Opalwebdesign reserves the right to suspend all customer accounts services that have outstanding invoices. Every effort is made to advise our customers of any invoices coming due, providing time to cancel such services or make payment.

Suspended Service

Suspended services will be cancelled once an unpaid invoice is 28 days passed its due date. 

If an account remains unpaid:

  • for suspended services, notifications are sent to customers reminding of an overdue invoice; not all services will be available.

Termination of Service

Once an account is terminated, all domain services contained in the account are also deleted. Note: Termination will prevent all services from functioning and all content will be removed.

Services will be invoiced for renewal for further periods equal to the previous term. Failure to pay the invoice before the service expires will result in the service being suspended.

Cancelled services will incur a re-activation fee of $99 which will be quoted and require payment before the service is re-activated. 

Not all services are possible to be re-activated (e.g. email) as we may have deleted all associated data once the service has been cancelled.

If you (or your end customer) wish to cancel an Opalwebdesign Webhosting Service (which includes email service), you must notify Opalwebdesign in writing before the renewal date.

No refunds are issued for services that have been paid for.

We will not be liable in any way for suspension of your Account or the provision of Services (including any non-performance of Services).

Call Now ButtonCall Me: 0413 701 333Ph: 0413 701 333